FAQ's

Hourly rates vary dependent on the service required. We do however offer a free no obligation quote and site survey with the purpose of discussing your requirements. Our quotations are guaranteed and valid for 1 month. This will establish the cleaning requirements and the service that you require. (There is a minimum of two hours per visit for all our services).

Our cleaning team will call to your property or business with a full cleaning kit which contains all supplies, equipment and cleaning materials needed to carry out your requirements. Our cleaning staff wear The Kleen Team uniform so they are easily identifiable and look professional. A Professional High Quality Cleaning Service tailored to your specific needs. Reliable, Honest and Guaranteed. If you are not completely satisfied we will call back and rectify any issues.

Our service is 100% guaranteed and fully insured for employee and liability up to and including £5,000,000 (Details available upon request).

Your keys are held at our secure site which is monitored by security cameras. Client keys are only issued to the cleaner for the day of the clean; all keys are returned to our office once the service has been carried out. Each key is kept in its own pouch and locked away in our safe in-between cleans.

All our cleaners are required to supply checkable references and required to undergo a DBS Disclosure prior to any offer of Employment.

Clients will be supplied with an invoice, which includes all information needed on the various methods of payment accepted. Payments methods include cash, cheque and bank transfer. The Kleen Team stresses that payment should be made on the day of cleaning unless otherwise agreed. The Kleen Team reserves the right to stop or suspend the service if invoices have not been paid.

Terms and conditions of service are available upon request.

We are a pet friendly organisation. All that we ask is that our cleaners are introduced on the day the service starts.

New Clients: As a new client, you may cancel the scheduled cleaning up to 7 days prior to the initial quotation. A charge may apply if you cancel on the cleaning day; this is to cover administration losses incurred and the cost of our cleaner’s time. Regular clients: A cancellation fee may apply if the scheduled cleaning appointment is less than 24 hours prior to its commencement.

If you need to cancel an appointment, please give The Kleen Team at least 24 hours’ notice prior to the pre-booked day of your clean. Failure to do so will incur a cancellation fee of 50% of the total clean price. You can contact us regarding cancellations by phone on 01457 872 456 or via email on info@thekleenteam.co.uk.

Please take time to browse through our website. If you have any questions then please do not hesitate to call The Kleen Team, we will be glad to assist you or answer any queries that you may have. For domestic and commercial office cleaning call The Kleen Team for a free of charge, no-obligation quotation on 0800 0282 256 or alternatively contact us via email on info@thekleenteam.co.uk.

Address



  • 64 Wall Hill Road
    Dobcross
    Saddleworth
    OL3 5BH

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